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Frequently Asked Questions
Last updated: June 25, 2026
What is Elunora Wellness?
Elunora Wellness creates gentle digital wellness tools designed to help women feel calmer, more organized, and supported in daily life.
Our products may include digital planners, Notion templates, PDF guides, self-support systems, routine tools, and wellness resources.
Are Elunora Wellness products physical or digital?
All Elunora Wellness products are digital products.
No physical item will be shipped.
After purchase, you will receive digital access by email, download link, PDF access file, Notion template link, checkout confirmation page, or customer account access.
How will I receive my product after purchase?
After successful payment, your digital product will usually be delivered instantly.
Depending on the product, you may receive:
A download link
A PDF access file
A Notion template duplication link
An email with instructions
Access through the checkout confirmation page
Customer account access
Please make sure your email address is correct at checkout.
I did not receive my digital product. What should I do?
First, please check your inbox, spam folder, promotions folder, and the email address used at checkout.
If you still cannot find your digital product, contact us at:
Please include your order number and the email address used at checkout so we can help you faster.
Do I need a paid Notion account?
For Notion templates, a free Notion account is usually enough unless otherwise stated on the product page.
You are responsible for creating and maintaining your own Notion account.
Elunora Wellness is not responsible for Notion outages, account issues, platform changes, or technical problems caused by third-party tools.
Are the products beginner-friendly?
Yes. Our products are designed to be simple, gentle, and easy to use.
Some digital products may include instructions, access files, or setup guidance to help you get started.
Can I use the products on mobile?
Most Elunora Wellness digital products can be accessed on desktop, tablet, or mobile, depending on the file type or platform used.
For Notion templates, desktop or laptop is usually recommended for the best setup experience. After setup, you can often use the template on mobile through the Notion app.
Can I customize the products?
Many Elunora Wellness products, especially Notion templates, are designed to be customizable.
You may edit, rename, reorganize, or adapt the product for your own personal use.
However, you may not resell, redistribute, share, copy, or claim the product as your own.
Can I share my digital product with someone else?
No.
Your purchase gives you a personal, non-exclusive, non-transferable license for your own personal use only.
You may not share, resell, redistribute, upload, copy, or give away the product, PDF file, download link, Notion template link, or access materials.
Can I use Elunora Wellness products for my clients or business?
Unless clearly stated otherwise, Elunora Wellness products are for personal use only.
You may not use our products for commercial redistribution, client delivery, resale, templates for your own shop, or competing products without written permission.
What is your refund policy?
We offer a 30-day money-back guarantee on our digital products unless clearly stated otherwise on the product page.
To request a refund, contact us within 30 days of purchase at:
Please include your order number and the email address used at checkout.
Refund requests may be refused in cases of fraud, policy abuse, repeated refund requests, unauthorized sharing, resale, copying, redistribution, or violation of our Terms.
Do EU customers have a right of withdrawal?
If you are located in the European Union, you may have the right to withdraw from a distance purchase within 14 days.
However, because our products are digital and may be made available immediately after purchase, by completing your purchase you expressly consent to immediate access and acknowledge that your right of withdrawal may be waived once access or download has begun.
If digital access has not been used, downloaded, opened, or duplicated, you may contact us within 14 days of purchase to request cancellation.
This does not affect our 30-day money-back guarantee where applicable.
Are payments secure?
Yes.
Payments are processed securely through the payment methods available at checkout, such as credit card, PayPal, Shop Pay, Apple Pay, Google Pay, or other available payment providers.
Elunora Wellness does not store full payment card details.
Are Elunora Wellness products medical advice?
No.
Elunora Wellness products are digital self-support tools designed for organization, routines, planning, reflection, self-care, and general wellness support.
They are not medical advice, mental health advice, psychological advice, therapy, diagnosis, treatment, or professional healthcare guidance.
Our products do not diagnose, treat, cure, or prevent any medical, mental health, psychological, hormonal, postpartum, neurodevelopmental, or emotional condition.
If you are experiencing medical, mental health, postpartum, emotional, psychological, or physical concerns, please consult a qualified healthcare professional.
Are ADHD-related products a treatment for ADHD?
No.
Any ADHD-related product, planner, or content from Elunora Wellness is designed as an organization and planning support tool only.
It is not a medical ADHD treatment, diagnostic tool, therapy program, or substitute for care from a qualified healthcare professional.
Are postpartum products medical or mental health support?
No.
Any postpartum-related product is designed for general support, planning, routines, reflection, and self-care.
It is not a substitute for medical care, postpartum mental health support, physical therapy, emergency care, or professional guidance.
If you are experiencing postpartum depression, anxiety, intrusive thoughts, severe emotional distress, pain, bleeding, or any concerning symptoms, please contact a qualified healthcare professional or emergency service.
Do you guarantee results?
No specific results are guaranteed.
Elunora Wellness products are designed to support planning, organization, routines, reflection, and general self-support.
Individual results may vary depending on your personal circumstances, consistency, environment, health, needs, and how you use the product.
Can I contact you before purchasing?
Yes.
For questions about a product, digital access, refunds, or support, contact us at:
We’ll do our best to help you choose the right digital tool for your needs.