Refund policy
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on our digital products.
This means you have 30 days from the date of purchase to request a refund.
Because our products are delivered digitally and cannot be “returned,” refunds are granted under the conditions outlined below.
To request a refund, please contact us at:
hello@elunorawellness.com
Please include your order number and the email address used at checkout.
Eligibility for Refund
To be eligible for a refund:
Your request must be submitted within 30 days of purchase.
You must provide proof of purchase.
The product must not have been redistributed, shared, or used in violation of our terms.
We reserve the right to decline refund requests in cases of policy abuse or unauthorized distribution.
Instant Access Disclaimer
All products are delivered digitally and made available immediately after purchase.
By completing your purchase, you acknowledge that you receive instant access to digital content and agree to this refund policy.
Non-Refundable Items
The following are non-refundable:
Gift cards
Promotional or discounted purchases (unless otherwise stated)
Custom or personalized digital products
Bundled offers where full access has already been granted
European Union 14-Day Cooling-Off Period
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without providing a reason.
However, by purchasing and accessing digital content immediately, you expressly consent to immediate delivery and acknowledge that this waives your right of withdrawal once access or download has begun.
If access has not been used, you may contact us within 14 days to request cancellation.
Refund Processing
Once your request is received and reviewed:
You will be notified if your refund is approved.
Approved refunds will be issued to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since approval, please contact:
hello@elunorawellness.com
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on our digital products.
This means you have 30 days from the date of purchase to request a refund.
Because our products are delivered digitally and cannot be “returned,” refunds are granted under the conditions outlined below.
To request a refund, please contact us at:
hello@elunorawellness.com
Please include your order number and the email address used at checkout.
Eligibility for Refund
To be eligible for a refund:
Your request must be submitted within 30 days of purchase.
You must provide proof of purchase.
The product must not have been redistributed, shared, or used in violation of our terms.
We reserve the right to decline refund requests in cases of policy abuse or unauthorized distribution.
Instant Access Disclaimer
All products are delivered digitally and made available immediately after purchase.
By completing your purchase, you acknowledge that you receive instant access to digital content and agree to this refund policy.
Non-Refundable Items
The following are non-refundable:
Gift cards
Promotional or discounted purchases (unless otherwise stated)
Custom or personalized digital products
Bundled offers where full access has already been granted
European Union 14-Day Cooling-Off Period
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without providing a reason.
However, by purchasing and accessing digital content immediately, you expressly consent to immediate delivery and acknowledge that this waives your right of withdrawal once access or download has begun.
If access has not been used, you may contact us within 14 days to request cancellation.
Refund Processing
Once your request is received and reviewed:
You will be notified if your refund is approved.
Approved refunds will be issued to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since approval, please contact:
hello@elunorawellness.com