Widerrufsrecht

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on our digital products.

This means you have 30 days from the date of purchase to request a refund.

Because our products are delivered digitally and cannot be physically “returned,” refunds are granted under the conditions outlined below.

To request a refund, please contact us at:

hello@elunorawellness.com

Please include your order number and the email address used at checkout.

 

Eligibility for Refund

To be eligible for a refund:

Your request must be submitted within 30 days of purchase.

You must provide proof of purchase.

The product must not have been redistributed, shared, resold, copied, or used in violation of our terms.

We reserve the right to decline refund requests in cases of policy abuse, fraudulent activity, repeated refund requests, unauthorized distribution, or violation of our Terms of Service.

 

Instant Access Disclaimer

All products are delivered digitally and made available immediately after purchase.

By completing your purchase, you acknowledge that you receive instant access to digital content and agree to this refund policy.

 

Non-Refundable Items

The following items are non-refundable:

Gift cards

Custom or personalized digital products

Products that have been redistributed, shared, copied, resold, or used in violation of our terms

Refund requests submitted after the 30-day refund period

 

European Union 14-Day Cooling-Off Period

If you are located in the European Union, you may have the right to withdraw from your purchase within 14 days without providing a reason.

However, because our products are digital and are made available immediately after purchase, by completing your purchase you expressly consent to immediate delivery and acknowledge that your right of withdrawal may be waived once access or download has begun.

If digital access has not been used, downloaded, opened, or duplicated, you may contact us within 14 days of purchase to request cancellation.

This does not affect our 30-day money-back guarantee where applicable.

 

Refund Processing

Once your request is received and reviewed:

You will be notified if your refund is approved.

Approved refunds will be issued to your original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at:

hello@elunorawellness.com