FIRST ORDER GIFT
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FIRST ORDER GIFT
FIRST ORDER GIFT
Politique de confidentialité
Last updated: June 25, 2026
Elunora Wellness operates this store and website, including all related information, content, features, tools, digital products, and services, in order to provide you, the customer, with a curated shopping experience.
Elunora Wellness is powered by Shopify, which enables us to provide our website, checkout, payment processing, order management, and related services.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using or accessing our website and services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you.
Depending on how you interact with our website, where you live, and what services you use, we may collect or process the following categories of personal information:
Contact details, including your name, billing address, email address, phone number, and, where applicable, delivery-related information.
Order and transaction information, including the products you view, add to cart, purchase, download, access, or request support for.
Payment-related information, including payment method, transaction details, payment confirmation, billing details, and fraud prevention information. We do not store full payment card details.
Account information, if applicable, including your login details, preferences, saved information, and account settings.
Communications with us, including information you provide when contacting customer support, requesting help, asking questions, or submitting a refund request.
Device and technical information, including your IP address, browser type, device type, operating system, network connection, and other technical identifiers.
Usage information, including how you interact with our website, pages viewed, products visited, links clicked, cart activity, checkout activity, and other browsing behavior.
Marketing and preference information, including your email subscription preferences, cookie choices, and communication preferences.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, when you place an order, contact us, subscribe to emails, create an account, or provide information through our website.
Automatically through the website, including through cookies, pixels, analytics tools, and similar technologies.
From Shopify and service providers, when they help us operate the store, process payments, deliver digital products, prevent fraud, or provide technical services.
From marketing, analytics, or advertising partners, where permitted by law and where required consent has been obtained.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving Our Services
We use your personal information to operate our website, process orders, confirm purchases, deliver digital products, provide access links or downloadable files, manage customer accounts, provide customer support, and improve the customer experience.
This includes sending order confirmations, digital access instructions, download links, product updates, and important service-related communications.
Payment, Security, and Fraud Prevention
We use your personal information to process payments securely, verify transactions, protect against fraud, detect suspicious activity, prevent unauthorized access, and maintain a safe shopping experience.
Customer Support
We use your personal information to respond to your questions, help with digital access, resolve order issues, process refund requests, and communicate with you about your purchase.
Marketing and Advertising
If you subscribe or where permitted by law, we may use your personal information to send marketing emails, product updates, offers, and helpful content related to Elunora Wellness.
We may also use cookies, pixels, and advertising tools to measure campaign performance, improve our website, and show relevant ads on platforms such as Meta, Pinterest, Google, TikTok, or similar platforms, where applicable.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.
Website Analytics and Improvement
We may use personal information and usage data to understand how visitors use our website, improve product pages, optimize checkout, measure performance, and improve the customer experience.
Legal and Compliance Purposes
We may use personal information to comply with legal obligations, accounting requirements, tax obligations, valid legal requests, dispute resolution, enforcement of our terms, and protection of our rights.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business, technical, legal, or commercial purposes.
This may include:
Shopify, which hosts and powers our store.
Payment processors and checkout providers that securely process transactions.
Email and digital delivery providers that help us send order confirmations, download links, access files, and customer communications.
Customer support tools that help us respond to inquiries.
Analytics providers that help us understand website performance.
Advertising and marketing partners that help us measure and improve campaigns, where permitted by law.
Legal, tax, accounting, or compliance providers where necessary.
Authorities, regulators, or legal parties where required by law or valid legal process.
We may also disclose information in connection with a business transaction, such as a merger, acquisition, restructuring, or sale of business assets.
Relationship With Shopify
Our website and store are powered by Shopify.
Shopify may collect and process personal information about your access to and use of the website, checkout, payment features, and related services in order to provide, protect, and improve the Shopify platform.
Information you provide through our store may be transmitted to Shopify and to third-party service providers that help operate the store, process payments, provide analytics, support security, and improve services.
Shopify may process personal information in accordance with its own privacy practices. To learn more about how Shopify processes personal information, you can visit:
https://www.shopify.com/legal/privacy
Depending on where you live, you may also be able to exercise certain privacy rights related to Shopify’s processing through the Shopify Privacy Portal:
https://privacy.shopify.com/en
Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, support cart and checkout functionality, analyze traffic, improve performance, and measure advertising.
Some cookies are strictly necessary for the website to function properly, including cart, checkout, payment, security, and fraud prevention cookies.
Other cookies, such as analytics or marketing cookies, may be used only where permitted by law and, where required, with your consent.
You can manage your cookie preferences through our cookie banner or cookie settings, where available. You can also manage cookies through your browser settings.
For more details, please read our Cookie Policy.
Third-Party Websites and Links
Our website may contain links to third-party websites, platforms, apps, or services.
If you click on a third-party link, you should review that third party’s privacy policy and terms. We are not responsible for the privacy practices, security, content, or accuracy of third-party websites or services.
Children’s Data
Our website and products are not intended for children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at hello@elunorawellness.com so we can take appropriate action.
Security and Retention of Your Information
We take reasonable measures to help protect your personal information.
However, no online system, transmission method, or storage method is completely secure. We cannot guarantee absolute security.
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including order management, customer support, legal obligations, accounting requirements, fraud prevention, dispute resolution, and enforcement of our terms.
Your Rights and Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include:
The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information.
The right to object to certain processing activities.
The right to restrict certain processing activities.
The right to request portability of your personal information.
The right to withdraw consent where processing is based on consent.
The right to opt out of marketing communications.
These rights are not absolute and may apply only in certain circumstances.
To exercise your rights, please contact us at:
We may need to verify your identity before processing your request.
Marketing Communications
If you receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link included in the email.
Even if you unsubscribe from marketing emails, we may still send you non-marketing emails related to your orders, digital access, customer support, policy updates, or legal notices.
EEA, UK, and International Privacy Rights
If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws, including the right to object to processing, restrict processing, withdraw consent, and lodge a complaint with your local data protection authority.
Where we rely on consent to process your personal information, you have the right to withdraw your consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.
Complaints
If you have a complaint about how we process your personal information, please contact us first at:
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside your country of residence.
This may include transfers to Shopify, service providers, payment processors, analytics providers, or other trusted third-party providers located in other countries.
Where required by applicable law, we rely on recognized transfer mechanisms, such as adequacy decisions, standard contractual clauses, or other appropriate safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, legal requirements, or operational needs.
When we update this Privacy Policy, we will update the “Last updated” date at the top of this page.
The latest version will always be available on our website.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or your rights, please contact us at: